Terms of Service

Last updated: 8 November 2026

These Terms of Service ("Terms") govern your use of the Scribbl website at scribbl.co.za, the Scribbl mobile app, and any related services (together, the "Service"). Scribbl is operated by [Your Company (Pty) Ltd] ("we," "us"), registered in South Africa under [Reg No. 2024/XXXXXX/07].

By using Scribbl, you agree to these Terms. If you don't agree, don't use the Service.

1. Who can use Scribbl

You must be at least 18 years old and legally capable of entering into a binding contract to place an order. Browsing the catalogue is permitted for anyone; placing an order requires an account.

2. Your account

• You're responsible for keeping your password confidential.
• You're responsible for all activity under your account.
• Provide accurate information (name, email, delivery address). If details are wrong, we can't fulfil your order and won't be liable for the consequences.
• We may suspend or close accounts that violate these Terms or that we reasonably suspect of fraud.

3. Products and pricing

• All prices are in South African Rand (ZAR) and include VAT at 15%.
• Product images are illustrative; exact packaging may differ.
• We make every effort to show accurate stock levels. If an item becomes unavailable after you've ordered, we'll contact you before charging, and you can swap or cancel.
• We reserve the right to correct pricing errors before accepting your order.

4. Placing an order

An order is only accepted when we confirm it and process payment. Adding items to a cart is not an order. We may refuse any order for reasons including stock unavailability, delivery-address issues, suspected fraud, or pricing errors.

5. Payment

Payments are processed by Paystack. We never see or store your card details. By providing payment information, you confirm you're authorized to use the payment method. Fraudulent transactions will be reported.

6. Delivery

• Standard delivery is R75, free on orders over R500. Next-day is R50. Same-day (major metros) is R80.
• Delivery times are estimates, not guarantees. We're not liable for delays caused by load-shedding, courier issues, or force majeure.
• Risk passes to you on delivery. Please inspect your package and report any damage within 48 hours.

7. Returns and refunds

You have the rights granted by the Consumer Protection Act 68 of 2008 (CPA), including Section 20 (returns) and Section 44 (cancellation of advance bookings). In summary:

• Unopened items: return within 14 days of delivery for a full refund, provided the item is in resaleable condition.
• Faulty items: full refund or replacement, always.
• Incorrect items: we'll arrange collection and send the correct item at no cost to you.
• To arrange a return, email returns@scribbl.co.za with your order number and a photo of the item.
• Refunds are processed to the original payment method within 10 business days of receiving the return.

Custom or personalized items (e.g., named stationery sets) are non-refundable unless faulty.

8. Intellectual property

The Scribbl name, logo, website, and app design are our intellectual property. Product images and descriptions belong to their respective owners. You may not copy, modify, or republish any of it without written permission.

9. Acceptable use

You agree not to:

• Use the Service for anything illegal or fraudulent.
• Attempt to scrape, hack, or reverse-engineer the Service.
• Upload malicious code or interfere with other users' access.
• Impersonate another person or misrepresent an affiliation.

10. School admin accounts

If you administer a school's stationery list, you're responsible for the accuracy of what you publish. You confirm you have authority to act on behalf of your school. We reserve the right to remove any content that's inaccurate, offensive, or posted without authorization.

11. Limitation of liability

To the maximum extent permitted by law, we're not liable for indirect, incidental, or consequential losses arising from your use of the Service. Our total liability for any single order is limited to the amount you paid for that order. Nothing in these Terms limits your rights under the CPA.

12. Disputes

If you have an issue, contact us first at hello@scribbl.co.za — most things get resolved within a few days. If we can't resolve it, the National Consumer Commission, the Consumer Goods and Services Ombud (CGSO), or a South African court has jurisdiction.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email and reflected in the "Last updated" date. Continued use after changes means you accept the new Terms.

14. Governing law

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-laws principles.

15. Contact

Email: hello@scribbl.co.za
Postal: [Your Registered Address]
Phone: +27 XX XXX XXXX