Delete Your Account
Request deletion of your Scribbl account and associated data.
We're sorry to see you go. Use the form below to request deletion of your Scribbl account. We'll confirm by email within 5 business days and complete the deletion within 30 days.
What gets deleted
- Your account profile (name, email, phone, password)
- Your children's details (names, schools, grades)
- Your saved lists
- Your wishlist
- Your cart
What we keep (and why)
- Order records — retained for 5 years as required by South African tax law (SARS). These contain your name, delivery address, and items ordered, but not your password or login credentials.
- Server logs — retained for 90 days for security and fraud investigations.
- Marketing consent record — retained for 12 months as proof of consent under POPIA.
Request received. We've sent a confirmation to your email. If you don't see it within 5 business days, reply to this page or email privacy@scribbl.co.za.
Can't use the form?
Email us directly at privacy@scribbl.co.za from the email address associated with your account. Include your full name and the email you used to sign up.
Want to keep your data but close your account temporarily?
You can also email us to pause your account instead of deleting it. This keeps your order history and saved lists intact if you return.